Swiss Alps Day Trip from Zurich: Jungfraujoch and Bernese Oberland

Dear Eliza, Thank you again for sharing your experience of our tour to Jungfraujoch – Top of Europe. In the hope of being able to finally solve this matter, we would like to give you, as well as other travelers, an explanation from our side and thus view the problem from a more holistic perspective. Generally, we include a stop of approx. 45 minutes in Interlaken, which gives our guests a break from the 2 ½-hour journey from Zürich already behind them and a chance to grab a snack, to do some shopping or to go sightseeing before proceeding to Grindelwald. From the drop off location in the city center, historic landmarks such as the Victoria-Jungfrau Grand Hotel & Spa can easily be reached within 3-5 minutes' walking distance. When following up your original review with your tour guide Marcel, we took the time to check our records and the bus recording system that tracks bus stops and journey times to ensure that drivers' rest periods are respected. As the bus was missing guests in Zürich and Lucerne and was faced with unfavorable traffic conditions, the time in Interlaken was limited to 25 instead of 45 minutes Unfortunately, your name was marked on the list of missing guests that held up the bus, which we thought was only fair to mention. If the guest list has been checked incorrectly and your name has been wrongly noted down, we would sincerely like to apologize on his behalf and on behalf of Best of Switzerland Tours for the misunderstanding. We have answered your review to the best of our knowledge and belief without any intention of blaming you or misleading future guests, but with the intention of giving a possible explanation for the bad review from our point of view. We apologize for having made you feel accused by our answer, which we can assure you has never been our slightest intention. We hope that you enjoyed your stay in Switzerland despite this unfortunate incident and will do everything possible to avoid similar incidents in the future. Sincerely, Best of Switzerland Tours

Dear Colin Ray, Thank you very much for joining our tour to Mt. Titlis, which was offered as an alternative to Jungfraujoch – Top of Europe. We are truly sorry to hear that your experience was hindered by such unfortunate weather conditions. All our excursions take place as planned regardless of the weather. Only the exceptional case that partners (such as cable car companies) must close lifts and railways for safety reasons, the programme will be amended and an alternative attraction will be visited. Unfortunately, the TITLIS cableways had only communicated the partial closure of Mt. Titlis when we were already on our way. As many of our guests only have limited time to discover Switzerland, we wanted to offer you a similar experience rather than abandon the tour and return to Zurich. As we can totally understand that the tour did not meet your expectations, we have authorized a partial refund of CHF 125.- per person through your agency. Instead of extending your stay at the middle station called “Trübsee” to more than 4 hours, our tour guide decided to give you the chance to further explore Lucerne instead. As one of the most charming cities in Switzerland, Lucerne offers the perfect opportunity to have a late lunch or early dinner, to do some shopping or to go sightseeing before returning to Zürich. Unfortunately, we are faced with late arrivals day in and out, which is why our tour guides emphasized that it is essential for the success of the tour that all guests are back on time. However, we are sorry to hear that the message came across as aggressive and would like to apologize on behalf of our tour guide and Best of Switzerland Tours. We hope that you were still able to enjoy a wonderful stay in Switzerland and look forward to welcoming you back on one of our tours on your next trip to Zürich. Best regards, Best of Switzerland Tours