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Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry

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Badge of Excellence
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Montego Bay, Caribbean
Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry
Likely to Sell OutLikely to Sell Out

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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon1 to 2 hours  (Approx.)
Pickup offered
Mobile ticket
iconOffered in: English

Overview

Enjoy access to the Club Mobay departure and arrival lounges with this pass. Get fast-track service through immigration, customs and security with personalized assistance. Travel like a true VIP when you relax in the private lounge to wait for your flight, using the high-speed Wi-Fi and enjoying the beverages and snacks. This pass allows the stress-free Jamaican atmosphere to follow you to Sangster International Airport.
  • Separate arrival and departure lounges are available — choose one or both
  • Skip the crowded airport terminals for the relaxing atmosphere of a comfortable lounge
  • Enjoy cold and hot beverages, as well as tapas, sandwiches, fruit and other snacks
  • Take advantage of the included Wi-Fi, and catch up on the latest magazines and newspapers
  • Receive fast-track service through security, immigration and customs lines
Saved to wishlist!
Departure Lounge inclusions only:
Fast-track service through immigration and security
Unlimited beverages (alcoholic and non-alcoholic) and snacks (fresh fruits, pastries and sandwiches
Sound-proof children's playroom, Teenage Gaming Lounge and Adults-only lounge
Fully equipped business center and Wi-Fi Access throughout the lounges.
Shower facilities
Phone calls to the USA, Canada and UK landlines
Arrival Lounge inclusions only:
VIP meet and greet upon arrival, and escorted fast-track access through customs and immigration
Assistance with luggage retrieval
Snacks and beverages
Private restrooms
Gratuities
Transportation between airport and hotel
Spa treatments (additional cost at departure lounge only)
Montego Bay , Montego Bay, Montego Bay, Saint James Parish, Jamaica

Departure Point: Sangster International Airport (MBJ) Directions: Departure Lounge: After airline check-in, proceed to the Club Mobay information booth beside check-in desk #28 and next to entrance for security and immigration.

Arrival Service
1/1/2019 - 12/31/2022
Monday - Sunday:08:00 AM - 07:00 PM
Arrival + Departure Service
1/1/2019 - 12/31/2022
Monday - Sunday:08:00 AM - 10:00 PM
Departure Service
1/1/2019 - 12/31/2022
Monday - Sunday:06:00 AM - 10:00 PM
This activity will end right where it started.
Purchase this pass for use during both your departure from and arrival in Sangster International Airport. 

Departure Lounge:

After checking in for your flight, make your way to the Club Mobay information booth, next to the entrance for security and immigration. Check in for your lounge access here, and then sail through security and immigration with your fast-track service. 

On the mezzanine level, enter the Club Mobay departure lounge. Unwind before your departing flight; snack on the provided fresh fruit, sandwiches, tapas and other light fare, and sip on a refreshing drink (either alcoholic or non-alcoholic) or cup of coffee. 

Read magazine or newspaper, use the high-speed Wi-Fi, freshen up with a shower, play electronic games on the provided tablets or enjoy a mini treatment at the Mango Spa (own expense). 

Kids can play in Pickney Place, a sound-proof playroom, or if you are sans kids, hang out in the adults-only lounge. If you must catch up on work before returning to the real world, take advantage of the fully equipped business center. Capture some final souvenir shots at the fun Tropical Shotz photo booth (additional cost). 

When it’s time for your flight, you’ll board your plane refreshed and relaxed.

Arrival Lounge:

When you get off your plane at Montego Bay’s Sangster International Airport, head to the Club Mobay meeting point, where your club representative will be waiting to greet you. 

Fill out your immigration forms (your representative can help if needed), and breeze through customs and immigration with your fast-track access. Your host will help you retrieve your luggage at baggage claim and escort you to the Club Mobay arrival lounge. 

In the arrival lounge, use the high-speed Wi-Fi, catch up with the news on the flat-screen cable TVs, enjoy snacks and beverages, read the provided magazines and newspapers or freshen up in the private restroom while the lounge’s relaxing reggae music puts you in the island spirit. 

When you’re ready, you’ll be escorted your ground transportation.
  • Confirmation will be received at time of booking
  • NOTE: you MUST include all passenger legal names when booking in order for your lounge to be confirmed.
  • Kindly note it is the responsibility of our valued customers to inform Club MoBay of any changes or flight updates made to the original itinerary.
  • Wheelchair accessible
  • Stroller accessible
  • Service animals allowed
  • Near public transportation
  • Infant seats available
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • The following are the links to completing the pre-authorisation form to travel:
  • For your protection, face masks are mandatory, hands sanitized upon entry and temperature checks will be conducted.
  • Most travelers can participate
  • Personalized escort available only with the arrival service
  • This tour/activity will have a maximum of 10 travelers
  • OPERATED BY VIP Attractions
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.
Q:
What is the policy on sanitization during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.
Q:
What is the social distancing policy during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.
Q:
What measures are being taken to ensure staff health & safety during Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Club Mobay: Sangster Airport VIP Lounge, Concierge Service, and Fast-Track Entry.

Traveler Photos

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Traveler Tips


  • "Every year in January, it's a must to stay in Mobay Lounge while waiting to leave for home." See review
  • "Worth every penny to be escorted to the Fast track lane saving about 1.5 hours waiting in the normal immigration line!" See review
  • "Well worth it to skip the long lines in customs and immigration." See review

Reviews

4.5
star-4.5
2,030 Reviews

Reviews by Viator travelers

Showing 1-10 of 2,030 reviews
star-5
Excellent!
Sarah_H
, Nov 2021
Excellent service. Great food. Abosultely worth it. Our server was prompt and very curteous. The patties we tried were actuallly better than the ones we tried from Juici patties! The pumpkin soup was stellar. We ended up eating a full lunch :) Restrooms were very clean, and they sanitized each toilet between uses. Overall, 5 stars!
star-4
We were not met at the...
Carol_N
, Nov 2021
We were not met at the jetway, but it was quickly identifed by the team and handled efficiently and effectively for us.
star-5
Very courteous staff,...
TERRENCE_M
, Nov 2021
Very courteous staff, eager to assist in anything you need or want. Snacks and drinks were good also.
star-5
Great escort through...
Erin_C
, Nov 2021
Great escort through immigration and made sure we found our taxi after visiting the lounge. Definitely recommend!
star-2
NO CLUB MOBAY REP UPON ARRIVAL!!!
Anonymous
, Nov 2021
I submitted a review right after my trip with no response. I had an email in my mailbox today stating that Viator was still waiting to hear a response regarding my trip. The arrival service was mediocre at best. There was no representative available when I arrived with my guest at the airport. After I'd ranted and raved about the service, there was no rep when we arrived. We were escorted to an on-site desk and had to wait on a concierge. People who deplaned long after us (we were seated on the first row) and who did not have Club Mobay finished the immigration process long before we did.
star-3
Great marks for arrivals service and process, Poor service for the departure experience
Mark_T
, Nov 2021
Great entry service not so great departure service…. For departure…. We had to get directions from airline support to find where to go to get the VIP departure service…… We got to the counter (had to past security and them walk back to it) and handed our ticket and there was no smiles no service…. Complete opposite of the greeting and service for the arrival service…… once we got our ticket we had to go to a second VIP line literally 60 feet away from the first….(As there was little to no security line that day…. The time it took to walk all the way to the end of the hall and then stand in a second line to then go through security actually took us longer than others without VIP fast track……) Why do you need the second check in booth? Seems pretty redundant….. All you will be told at the second location is keep to the left through security…. That’s it…. No direction to club mobay nothing….. Once done with security, There is some construction and some signage but can be a bit confusing…. While arrival teams walk you through every step right to the VIP lounge and even getting to your rental Car location, departure teams were lackluster at best…. Less attention and poor service effort leaves you feeling like you have to beg for information…. Even when you ask for directions the answer can seem as though you were a bother to the individual VS pleased to be of service…. Need to improve the flow of where you go once you check in and after security. More “VIP/service” through the whole process all the way to the lounge… it should never be quicker to go through normally than using a fast track system….. Have service people with signage by the airline check in areas to speed up and lend clarity to the flow….. Eliminate the dual checkin stations prior to security and build a streamline plan for light days to ensure it’s still “fast track” vs slowing down the process… Follow through after security to guide fast track guests all the way to the club mobay lounge…(one service person practically hiding in a booth tucked away in the corner who acts like they are doing you a favor by answering your questions is not my idea of follow through after security) This is VIP/Fast track…. Visibility, availability and willing service should be the bare minimum.
2 travelers found this review helpful
star-4
Good end to lovely holiday
MissKimberley_H
, Nov 2021
Fast track- great. Choice of 3 lounges! Good Choice of food and drinks. Food was lovely. Staff were friendly too😊
icon Response from Host , Nov 2021
Hello MissKi, Good afternoon. Thank you for using our VIP services, we are even more grateful for your kind feedback. We thrive on our customer's feedback of their experiences good or bad, this is what builds us the most so we look forward to your next visit and feedback. Thank you!
star-5
A itinerary must
Courtney_S
, Nov 2021
The bartender waitresses and Hospitality host are very attentive also selections of food is very good love my experience would recommend that everyone use it
icon Response from Host , Nov 2021
Hello Courtne, Good afternoon. Thank you so much for your kind feedback, we aim to provide the very best and we are thrilled that you enjoyed our services. We cannot wait to serve you again soon. Best regards,
star-5
Amazing service and food fast track great
Michelle_R
, Nov 2021
It was amazing service lovely snacks and drinks and the fast track brilliant definitely recommend to all travellers
icon Response from Host , Nov 2021
Hello Michell, Good afternoon. We are happy to learn that you had an amazing time with us, that is exactly what we aim to give. Thank you for your feedback and also for using our VIP service we are so appreciative, please come back and visit us soon:) Best Regards,
star-5
Airport Fast Track.
Beverly_R
, Nov 2021
A great way to start your vacation by skipping all the long lines at immigration. Greeted by a friendly VIP employee and escorted through the whole entry process. Drinks and snacks at the end in the Club Mobay lounge.
icon Response from Host , Nov 2021
Hello Beverly, Good afternoon. Thank you for your feedback, we are so delighted to hear that your stay with us was worth your while we love to hear it!!! We are anxiously waiting to serve you again soon. Best Regards,

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