Electric Cart Tour Florence

Dear Donna, we pay attention to the satisfaction of our customers. Your review is completely inappropriate. After due verification, we found that you took the tour on July 8 at 10am. At 9:57am you sent a message where you wrote that you were late. You never contacted our agency before or after the service and showed up at the meeting point at 10:38am. The meeting point for our electric vehicle tours is the Church of the Holy Cross. One of the major points of interest in the city. So impossible to be hard to find, it is the largest church in Florence. Our drivers waited for you for 40 minutes and despite your delay, they provided the service you purchased. Your drivers were Charly and Stephen. Charly has been working with us for 10 years and was joined by Stefano who has been working with us for a little over a month. We are confident that together we offered you good service, within the quality standards of the tour you purchased. The regulations of the city of Florence do not allow the circulation of electric vehicles for tour purposes with more than 4 people plus the driver, anyone offering you this service in Florence is violating regulations and endangering your safety by not being properly insured. Nowhere in your reservation will you find it written that the tour is run with only one vehicle. We have thousands of satisfied customers and sometimes we are the ones who make some mistakes instead. This is not the case. We are very sad that Viator and Tripadvisor provide such a powerful tool as reviews to people like you who simply despise the work they do with passion every day. However, we always suggest that you contact our agency after or during purchase where an expert can better advise you on the options available, the type of tour, the meeting point, and which tour is best for your exignencies. Best Regards Enrico